clear drain
Customer Care
We’re Here to Help
At Clear Drain, we stand behind the quality of our products and the satisfaction of our customers.
Every Clear Drain unit and cartridge is carefully inspected and tested before shipment to ensure reliable performance.
If you ever experience a problem, we’re committed to making it right.
Have a question about your AC drain treatment system, refill cartridges, or installation?
Our team is happy to help.
90-Day Money-Back Guarantee
We’re confident you’ll love how easy Clear Drain makes HVAC maintenance. If you are not completely satisfied with your purchase, you may return it within 90 days of the original purchase date for a full refund of the product price.
Simply contact our Customer Care team to begin the return process.
Proof of purchase is required.
This guarantee applies to purchases made directly through ClearDrainAC.com.
Returns & Refunds
To initiate a return, please contact our Customer Care team with your order number and reason for return.
Once your return is received and inspected, we’ll process your refund within 5–7 business days to the original payment method.
Shipping fees (if applicable) are non-refundable.
If your product arrives damaged or defective, please reach out immediately. We’ll arrange a replacement or refund at no additional cost.
Shipping Policy
Most orders ship within 2–3 business days from our Florida facility.
You’ll receive a confirmation email with tracking information once your order has been processed.
For large or wholesale orders, please contact us directly for freight or volume shipping options.